Shipping policy

This Shipping Policy explains how orders placed with Anaya Store through anayastore.co.uk are processed, dispatched and delivered.

By placing an order with Anaya Store, you agree to the terms set out in this Shipping Policy.

1. Shipping Locations

We currently deliver within the United Kingdom only.

At this time, we do not offer international shipping.

2. Shipping Costs

We currently offer the following Royal Mail delivery options:

Royal Mail 48: £3.99
Estimated delivery aim: 2 to 3 working days

Royal Mail 24: £5.99
Estimated delivery aim: 1 to 2 working days

Royal Mail delivery times are estimates and are not guaranteed unless otherwise stated by Royal Mail.

Free UK shipping is available on orders of £25 or more.

3. Processing, Handling and Dispatch Times

Orders are processed Monday to Friday, excluding bank holidays.

Royal Mail 24 orders placed before 12:00PM are dispatched the same working day. 

Royal Mail 24 orders placed after 12:00PM are usually dispatched the next working day.

Royal Mail 48 orders are usually dispatched within 1 to 2 working days.

Please note that Royal Mail 24 and Royal Mail 48 delivery timeframes begin once your order has been dispatched.

4. Delivery Terms

Shipping costs are shown during checkout before you complete your order.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

5. Change of Delivery Address

We cannot change the delivery address once an order has been dispatched.

If you need to change your delivery address, please contact us as soon as possible at support@anayastore.co.uk.

We will do our best to update the address before dispatch, but we cannot guarantee changes once the order has been processed or dispatched.

6. Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@anayastore.co.uk.

If your order has not yet been dispatched, we will do our best to cancel it before it is sent.

If your order has already been dispatched, you will need to follow the returns process set out in our Returns and Refund Policy.

7. Parcels Damaged in Transit

If your parcel arrives damaged, please contact us as soon as possible at support@anayastore.co.uk.

Please include your order number and clear photos of the damaged parcel and item so we can review the issue and advise you on the next steps.

8. Customer Support

For any shipping related questions, please contact us at support@anayastore.co.uk.