Refund policy

By placing an order with Anaya Store through anayastore.co.uk, you agree to the terms set out in this Returns and Refund Policy.

1. Return Policy

We offer a 14-day return period from the date your order is delivered. If you wish to return an item, you can submit a return request through your customer account within this period. If you do not have an account or need assistance, please contact us and we’ll be happy to help.

To be eligible for a return, items must be unworn, unused, in their original condition, with tags attached and in their original packaging. Proof of purchase may also be required.

All returned items will be inspected upon receipt. If we determine that an item has been worn, used, damaged, altered, or is not in its original condition, the return will be refused and no refund will be issued. In such cases, the item will not be returned to you and may be disposed of where appropriate.

2. Return Process

To request a return, please contact us at support@anayastore.co.uk.

Once your return request has been reviewed, we will provide instructions on how and where to send your item. Items returned without contacting us first may not be accepted.

Customers are responsible for return postage costs unless the item received is faulty, damaged or incorrect.

3. Damaged, Faulty or Incorrect Items

Please check your order carefully when it arrives. If your item is damaged, faulty or incorrect, please contact us as soon as possible at support@anayastore.co.uk so we can review the issue and arrange a suitable solution.

4. Exchanges

Exchanges may be accepted depending on stock availability. If you require a different size or have received the wrong item, please contact us at support@anayastore.co.uk.

If the requested item is unavailable, we may offer a refund or an alternative solution.

5. Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Refunds are usually processed within 10 business days, although your bank or card provider may take additional time to make the funds available.

6. Non Returnable Items

Items may not be eligible for return if they have been worn, used, damaged after delivery, returned without tags, or returned without the original packaging.

For hygiene reasons, certain items may not be returnable unless they are faulty or incorrect.

Sale, discounted or promotional items are not eligible for return unless they are faulty.

7. Shipping Costs

Return postage costs are the responsibility of the customer unless the item received is faulty, damaged or incorrect.

Original shipping costs are non refundable unless the item is faulty, damaged, incorrect, or the issue was caused by us.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@anayastore.co.uk. If your order has already been dispatched, you may need to follow the returns process above.